Policies and Terms

Communication

Lapse in Communication

If, at any point, there is a lapse in communication from the client during a campaign or project for more than 7 days, that campaign or project may be subject to termination and billing though the term of the contract or estimate.

Legal Issues

Natural Branding is not a practicing legal representative and therefore cannot offer any legally binding advice.  While legal issues are discussed in the course of any project or campaign, Clients should always refer to a licensed legal representative for legal advice.

Contract Renewals (Retainer Contracts Only)

Contracts will renew automatically after the set (agreed upon) term into 3 month term unless otherwise specified.

Cancellations (Retainer Contracts Only)

Cancellations for service must have a minimum 30 day notice to take effect. Cancelled services will be billed for 30 days plus the end of the month that the 30 days falls into.   (For example: if you cancel on October 15, we will still carry out all services through the end of November and finalize cancellation on Dec 1).

Billing and Payments

Deposits for Work and Terms for Payments

The following table outlines all deposit rates for contracts.  

Amount

Fixed Rate

Hourly Estimate

Final Payment on Completion

$0-$500

100% deposit

75% deposit

10 days

$500-$5,000

75% deposit

50% deposit

10 days

$5,000-$10,000

50% deposit

50% deposit

10 days

$10,000-$20,000

50% deposit

40% deposit

10 days

$20,000 +

40%-50% deposit

40%-50% deposit

30 days

*Recurring Services Billed at NET15

Hourly Rate

All design work that is billed at an hourly basis will be billed at current Natural Branding design rates.  If the work is rejected or not used, full payment is lawfully owed.  Estimates on time can be provided, but there is no guarantee of time or cost.  If design hours exceed the projected estimate, all time over 10% is subject to a Change Order.

Fixed Price Design

Fixed price designs are subject to terms of Comps and Revisions defined in the proposal.  Additional Comps or Revisions should be billed separately.

Change Orders

All changes/change orders over 10% of the original quote must be paid up front.  After $2,000 a new quote or Proposal may be issued.

Current Natural Branding Rates

All billable time  - $100/hr

Freebies / Barters:

Any courtesy hours or favors we give in exchange for negotiated terms must go into invoices at all times for clarity and the ability to track company gifts, as well the ability to justify change of scope, cost, etc.  

Payment 

In consideration for any services rendered or products purchased from Natural Branding , Client irrevocably agrees to pay to Natural Branding the fees set forth on the Statement of Work. Natural Branding shall invoice as set forth on the Billing Policy.

Client shall be responsible for all taxes owed in connection with Natural Branding’s performance of the Services and invoiced by Natural Branding, excluding income and capital gains taxes owed by Natural Branding.

Deliverable Assets

Creative Policy / Disclaimer

Disclaimer: Natural Branding is not responsible for any defects, spelling errors, grammatical errors, or other types of errors associated with deliverables once approved by client.  At that time, any and all changes are subject to hourly billing or an additional proposal as needed.

Interactive Policy / Disclaimer

Client shall have a period of 7 days to approve all social media interactions, blogs, content curation or creation; any type of interactive marketing materials that Natural Branding creates prior to be implemented.  After 7 days, we will issue content as scheduled and agreed upon by client and Natural Branding per contract or proposal.  Disclaimer: Natural Branding is not responsible for any defects, spelling errors, grammatical errors, or other types of errors associated with deliverables once approved by client.

Technical Policy / Disclaimer

Disclaimer: Natural Branding is not responsible for any defects, spelling errors, grammatical errors, or other types of errors associated with deliverables once approved by client.  At that time, any and all changes are subject to hourly billing or an additional proposal as needed.

Ownership and Proprietary Rights

All purchased or provided (by the client) content is owned by the client.  Any code that can be downloaded from drupal.org is subject to their terms and conditions.  Any custom code built for the client can be re-used by Natural Branding at any time.  Third parties who own the copyrights in their content, software and code developed outside prior to an agreement between Natural Branding and client, including Drupal and Wordpress, will continue to own those copyrights.

Transfer of Files and Data in the event of Termination of Services

Natural Branding will have no obligation to transfer the files and database to any other hosting in the event of contract termination.  

Marketing and Creative Assets

Ownership of all Creative and Marketing assets is transferred to a client upon receipt for purchase from Natural Branding.  Because of the collaborative nature of creative and marketing assets, and because of the nature of our pricing structure, Natural Branding does not guarantee any indemnity to clients for any purchased creative or marketing assets outside of Natural Branding. For example, istock photography.  Natural Branding reserves the right to use any purchased assets unless otherwise specified in contract.

Guarantees

Natural Branding makes no representations, warranties, or guarantees, express or implied, with respect to the success of any campaign, advertising, or marketing service.  

Warranties and Representations

Client warrants that the client Materials are either client’s property or that client has the rights to them and that the client materials do not infringe on any rights, including copyrights and trademark rights, of any third party. Natural Branding warrants that for the term of a specified agreement, the provided work will operate in accordance with all the material terms of the specifications outlined in an agreement. Natural Branding shall not be liable for failures caused by third-party hardware or software (including client’s own systems), misuse of the site, or the negligence or willful misconduct of client.

Indemnity

Client and Natural Branding mutually agree to indemnify, hold each other harmless from, and defend each other against any liability or expenses (including reasonable attorneys’ fees) incurred as a result of any claim, judgment, or adjudication against the other arising from the breach of the indemnifying party’s warranties or obligations outlined in an agreement.

Confidentiality

The parties agree, during and after the term of an agreement, to hold each other’s Confidential Information in strict confidence and to not make each other’s Confidential Information available in any form to any third party or to use each other’s Confidential Information for any purpose other than as specified in an agreement. Each party’s Confidential Information shall remain the sole and exclusive property of that party. The Parties agree that in the event of use or disclosure by the other Party other than as specifically provided for in an agreement, the non-disclosing party may be entitled to equitable relief. “Confidential Information” shall include, without limitation, all highly artistic, video/photo, texts, mottos, quotes and any other form of communication based on client’s own concepts and Natural Branding’s written or oral contracts, trade secrets, know-how, business methods, business policies, memoranda, reports, records, computer-retained information, notes, or financial information. Confidential Information shall not include any information that (i) is or becomes generally known to the public by any means other than a breach of the obligations of the receiving party; (ii) was previously known to the receiving party or rightly received by the receiving party from a third party; (iii) is independently developed by the receiving party; or (iv) is subject to disclosure under court order or other lawful process.

Proposal Terms

All proposals for custom work are estimates, and not fixed price, unless they are specifically indicated as fixed price.  Estimates are valid for 30 days, after which a new estimate may need to be issued.  

Refund and Cancellation Policy

Natural Branding is a service oriented business and due to nature of our business, we do not offer any refunds or money back for any of our services once work has commenced.

Our effort is to try and offer you the best possible service in a timely manner and to your satisfaction. We strive to reach your goals as a partnership and connect your business with consumers in a straight forward and cost-effective way.

Natural Branding does not guarantee a full refund for the cancellation of its services. If you change your mind after paying for a certain service, Natural Branding will act only on the policy here within. Natural Branding will refund or cancel any services according to the following guidelines:

  1. Natural Branding will refund you in full if a project has not started within 15 days of making payment.
  2. In the event that incorrect information was provided by you, Natural Branding will not refund partial amounts or full amounts in the case that a project has commenced and/or has been completed.
  3. If you don’t want Natural Branding to start the project at all, you can ask for a full refund within 48 hours only of making payment. This applies to all non-business days (For example, if you make a purchase on Friday, you must cancel by Sunday the latest to receive a refund.). If you contact Natural Branding to cancel a project that has already begun, Natural Branding will deduct proportionally and refund you accordingly.
  4. If you are not satisfied with an incomplete portion of a project, you can get proportional refund for the remaining work/project.
  5. If you sign up for a plan and we feel that we can’t do the project for you at that moment or for any reason at all, then Natural Branding will issue you a 100% refund within a maximum of 7 working days.
  6. If you sign up for a monthly or yearly service and request the service to be cancelled, you must notify Natural Branding at least 7 business days prior to the next billing period. Your account will no longer be rebilled starting 7 business days following your notification.
  7. If you request a refund or cancellation within the time period stated in this policy and your account has still been charged, Natural Branding will refund 100% of that amount.
  8. Natural Branding does not offer any refunds for funds spent on search engines, for the services already delivered or any other miscellaneous charges which are non recoverable for Natural Branding and refunding them causes any loss to Natural Branding

If you don’t want to continue using any of Natural Branding services and wish to cancel or have any questions, comments or concerns about our refund and cancellation policy, you may contact us at mb@justbenatural.org. Be sure to include your full name, company name, and the service you want cancelled. Include “CANCEL ORDER” in the subject line. *All refunds and cancellation requests must be made in writing. Your request will not be considered valid unless and until you receive confirmation from us. The confirmation email given by the billing department of Natural Branding will act as a proof of the cancellation of service.

We strongly believe that our services will be beneficial to your business. We always strive to make your marketing experience more enjoyable and we do our best for the same.

* Natural Branding reserves the right to modify any provisions of the refund and cancellation policy without any notice.